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Post by lyn on Jul 23, 2015 22:20:29 GMT
Yesterday Etsy were pleased to announce that the new system for collecting EU VAT is now in place.
We had a sale through Etsy today - to a UK buyer.
It was for a bundle of our tutorials that we priced at £19.99, but the paypal notification informed us that we had received £23.99 (£19.99 + £4 VAT).
Mess up number one: We don't have to register for vat, so a UK buyer does not have to pay vat to us. All UK visitors to our shop now see our prices inflated by vat (Etsy did that, we weren't aware that our prices would be altered depending on who would be viewing them - apparently your location decides what you see).
Mess up number two: The vat is paid directly to us, then Etsy take it back via monthly billing to then forward it to the respective government coffer. But hang on a mo. We've paid paypal fees on that £4. We have to refund a full £4 to Etsy so we are paying (although very small) a part of the vat.
Etsy have made a right pig's ear of this...but then it's understandable...all the big businesses only had 5 or 6 years notice...not a lot of time really is it?
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Post by MTRuth on Jul 23, 2015 22:25:52 GMT
Sorry to hear that Lyn. From all the prior discussions, it didn't sound like Etsy would get it right. Did you write a complaint? Or is it not worth the effort?
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Post by lyn on Jul 23, 2015 22:32:10 GMT
It's not easy to 'talk' to Etsy - there's a customer service department that sends out standard replies or replies that don't really answer your question at all.
I was so hopping mad that I left a comment underneath the announcement - strangely it disappeared! I suppose I should have re-read it before I hit 'send' because it was very abrasive.
I left another comment - not so abrasive but 'to the point' and that's still there awaiting a reply. I also posted on 3 different Etsy forums that are 'patrolled' by Etsy staff so they will get seen.
I find it so hard to believe that such a mighty organisation that has the money to employ the brightest minds, still manages to mess things up.
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Post by carole aka craftywoman on Jul 24, 2015 11:06:11 GMT
I feel for you Lyn, it's horrid ahving to deal with these companies and there is no one to talk to, I hope they get it sorted soon.
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Post by luvswool and dyestuff on Jul 24, 2015 14:29:47 GMT
Lyn, so sorry to hear about the Etsy missteps. I learned early on with Etsy that you never really get an answer to your question, and I used to consult the Forums; but I honestly think so many folks are fed up with them. I’m not an active forum participant any longer. Etsy really lost my loyalty when they began allowing the selling of “crapola” from Southeast Asia. Just hoping to eventually sell most of my inventory of vintage collectibles.
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Post by carole aka craftywoman on Jul 24, 2015 15:05:15 GMT
has anyone tried the site 'not on the high street'
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Post by lyn on Jul 24, 2015 15:22:49 GMT
'Not on the High Street' has some lovely stuff but I've no experience of it as a seller.
(No good for me as I sell digital downloads.)
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Post by lyn on Jul 24, 2015 15:27:46 GMT
Lyn, so sorry to hear about the Etsy missteps. I learned early on with Etsy that you never really get an answer to your question, and I used to consult the Forums; but I honestly think so many folks are fed up with them. I’m not an active forum participant any longer. Etsy really lost my loyalty when they began allowing the selling of “crapola” from Southeast Asia. Just hoping to eventually sell most of my inventory of vintage collectibles. Oh I so agree about the crapola! Also Etsy appears to be getting a bit airy-fairy - all the stuff that lands in my in-box from Etsy seems a bit out of touch with reality and rather than being what it should be, i.e. a selling platform for hand-crafters, it's behaving as if it has a superior life of its own. I'd like to say 'rant over' but I just know that I'll be provoked into ranting again!
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Post by luvswool and dyestuff on Jul 24, 2015 16:20:35 GMT
Yes, exactly, Lyn! Airy-fairy and out of touch with true handicrafts is the new Etsy. Please go ahead and rant so I will also have an excuse to do the same!
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Post by zed on Jul 24, 2015 19:54:47 GMT
Leonor told me of the update and I was about to post it, I should have known you'd have already posted, Lyn.
I created a new 'physical' listing for EU customers so I can email them the files, then noticed the added VAT to the digital listing. I posted in the announcement thread (they didn't approve one of mine last time, either). They are such idiots, how can you run a massive company like that and be so gormless and out of touch. And it doesn't help that they make every announcement sound like some dim wit wrote it. Though looking at her profile, she's a try hard hipster from New York.
Someone made a good point too about business to business, they haven't taken that into account. If I didn't sell so many tutorials to non EU customers, and so few to EU customers I'd be even more furious and seriously consider leaving.
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Post by lyn on Jul 24, 2015 21:00:43 GMT
Someone else wrote that they'd enrolled for VAT MOSS at the beginning of the year, so what did they do now that Etsy wouldn't let them deal with the vat on their own? Paperwork nightmare.
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Post by zed on Jul 24, 2015 21:10:48 GMT
It's showing price plus VAT to US customers
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Post by lyn on Jul 24, 2015 22:19:39 GMT
Doh!
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Post by zed on Jul 24, 2015 22:41:39 GMT
I don't understand all the 'Ooh, thank you so much, etsy' comments those announcements always get, it never warrants them. I'm sure they must be shills.
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Post by Shepherdess on Jul 25, 2015 0:58:50 GMT
Zed yours shows as 6.25cnd no vat added I even added to the cart to see if it added it then. This is what it says:
Item total $6.25 CAD This is an approximate conversion of the listed amount: £3.00 GBP.
Lyn yours doesn't show vat for me either. Can you not turn taxes off at PayPal? I can on mine. I can set it up to charge different amounts for different places or for none. When I was registered for provincial and federal taxes I had 3 rates depending on where you lived. when they harmonised it I no longer needed to because I was below the threshold.
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